Privacy Policy

At LCH-LuisCanHelp 

("we,” or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services "). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users,” “you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

Information You Provide to Us

Registration Information.

 If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications. 

If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Events.

 If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services

Payment Information. If you make a purchase through our Services, we (or a third-party payment processor acting on our behalf) may collect payment details such as your credit or debit card number, billing address, and other payment-related information. We do not store full payment card information on our servers, and all payments are processed through secure, PCI-compliant payment gateways.

When you use our Services, we may automatically collect certain information about your device and usage of our Services. This may include:

• Device Information: Information about your device, including hardware model, operating system and version, unique device identifiers, and mobile network information.
   
• Usage Information: Information about how you interact with our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
   
• Location Information: We may derive approximate location information from your IP address or collect your precise geolocation with your consent (e.g., via mobile app permissions).
   
• Cookies and Similar Technologies: We and our service providers may use cookies, web beacons, and other tracking technologies to collect information about your use of our Services and to improve your user experience.
   

We use the information we collect for a variety of purposes, including to:

• Provide, maintain, and improve our Services;
   
• Personalize your experience and show you content we think you'll be interested in;
   
• Process transactions and send related information such as confirmations and invoices;
   
• Communicate with you, including sending you updates, promotions, or customer service messages;
   
• Respond to your comments, questions, and requests;
   
• Monitor and analyze usage and trends to improve our Services;
   
• Detect, investigate, and prevent fraudulent transactions or other illegal activities;
   
• Comply with legal obligations or respond to legal processes.
   

We may share your personal information in the following circumstances:

• With Service Providers: We may share your information with vendors, consultants, and other service providers who need access to your information to perform services on our behalf.
   
• In Response to Legal Process: We may disclose your information if we believe it is required by law, regulation, or legal process, or to protect the rights, property, and safety of LCH-LuisCanHelp, our users, or others.
   
• Business Transfers: If we are involved in a merger, sale, financing, or acquisition of all or part of our business, your information may be transferred as part of that transaction.
   
• With Your Consent: We may share your information in other ways if you provide consent or direct us to do so.
   

You may have certain rights and choices regarding your personal information:

• Access and Correction: You can access and update certain personal information by logging into your account or contacting us.
   
• Marketing Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications.
   
• Do Not Track Signals: Some web browsers may transmit “Do Not Track” signals. Our Services do not currently respond to these signals.
   

We use reasonable organizational, technical, and administrative measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal information, we will take appropriate steps to delete such information.

If you access our Services from outside the United States, you acknowledge that your information will be processed in and transferred to the United States and other countries, which may have different data protection laws than your country of residence.

We may update this Privacy Notice from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the bottom of this Notice. Your continued use of our Services after any changes constitutes your acceptance of the revised Notice.

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us.

Last Updated: July 13, 2025